Was just told about a real estate agent who regularly dumps files on their admin, without any explanation or discussion, because they’re “so busy”. They’ll just figure it out. Ugh! If you’re “so busy”, then you really need to take the minute or two it takes to give an explanation of the file, or task you’ve dropped onto your staff. Expecting folks to just “figure it out” is a near guarantee for re-doing/un-doing work, which is duplicative and wasteful (which should be obvious). Reminds me of one of my father’s adages: “you might think you’re too busy to do it right, but you won’t be too busy to do it again”. Slow down, folks; take the time to set your staff, and, thus, yourself, up for success.