Canon Pixma MG6620 Error Code 5011

A few days ago, my Canon Pixma MG6620 failed. I wasn’t able to get around to fixing this until today.

The ink cartridge carriage was stuck on the far right side. Looking closely, there was a white plastic piece that was pushed out from the back that blocked the feed path.

After looking around the device, stopping and restarting it several times, I finally consulted Google. There I came upon this:

I received Error Code 5011 code on my PIXMA MX922.  This is what worked for me:

  1. Press the ON button once to turn OFF the printer
  2. Press and hold the STOP button for two seconds
  3. While holding the STOP button, press and hold the ON button again.  Release the STOP button.
  4. Press the STOP button four times.  The yellow warning light will flash off and on.
  5. Release the ON button

At first read I thought “this is stupid”. Looking around the web some more, and trying a few other random things, I finally came back to this and figured “whatever, let’s try it. Worst case scenario I just wasted a minute or so”. Anyway, it worked. It looks like it resets the device.

Just to add to the fun, my computer wouldn’t connect to the printer. Uninstalled from my computer, powered the printer off, and now it won’t turn on. I’m about done with this blasted thing.

UPDATE: So, the thing is intermittently failing to power on, the error code comes back, then clears, and is not coming online. I’d say it’s time for a new printer. Not sure I’ll opt for a Canon right now. grump

UPDATE 2: A new printer has been acquired


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