Quite an interesting article on the value of email, and the costs of keeping it running. It is incomplete, though. She talks about the costs of maintaining ailing systems, and how few companies are tracking them adequately. This is not put in context, however. Are these all systems? Are we talking about email systems that are not adquately maintained? Are obsolete and unsupported? It is, in the end, a one point article that brings up a number of good management questions…even if it provides not answers.