Tag: troubleshooting

Rebooting a Samsung S7

Carl Setzer

My phone froze earlier today (black screen, no activity), and several of my default fixes didn’t do diddly-squat.

I googled it and found several options. Most of them didn’t do anything. Don’t know if that was due to some model differences (Verizon vs ATT, for instance), or something else.

Anyway, what finally worked was this simple combination:

  • Press and hold the Power button at the same time as the Volume Down button. You’ll hold them for around 10/12 seconds, so don’t give up too early.

That’s all it took. It booted fine and seems to be happy now.

Not Able To View Tabs In Google Sheets

Carl Setzer

We had an issue this week of not being able to view the worksheet tabs across the bottom of a Google Sheet spreadsheet. This one was extremely annoying as I couldn’t see the screen of the user in question. Oddly, when I opened up the same sheet, I couldn’t either. But simply scrolling down brought the tabs into view. Didn’t work for the person I was helping, though. So, I poked around the internets and found this discussion in Google Docs Help. There are a couple of things they recommend.

  • if you have the Ask toolbar in your browser, remove it
  • try opening the spreadsheet using “incognito mode”
  • if that works, then we need to disable extensions until we determine the one causing the problem
  • try resizing the browser screen
  • try using Firefox (or another browser. If you’re in Firefox, then try Chrome or IE)

Anyway, I hope you find this helpful. Let me know in the comments.

Update: this came up again today. For this case, the line across the bottom of the Chrome window which pops-up when you download a file was blocking the tabs view. Make sure you close that window!

Download Popup Box