Resume

Professional Summary:

My professional journey has been marked by my efforts to anticipate the changing market. I spent my years after serving in the Navy in administrative, office manager, and project coordinator roles. During that time, I was always studying the latest technological innovations to anticipate how things would evolve. Growing from typewriters and filing to spreadsheets and email. Now, I am seeking to leverage my ATA in Web Application and Cloud Development, Cisco networking, and Google IT Support training. I bring proven ability to optimize operations, manage complex projects, analyze data for insights, and craft effective digital presences. I seek to bridge business needs with technical solutions in dynamic IT or digital operations environments

EDUCATION

  • ATA: Web Application and Cloud Development, Edmonds College, Lynnwood, WA: June 2022
  • AA: Humanities, SUNY, Saratoga Springs, NY: December 2010
  • AA: Shoreline Community College, Shoreline, WA: June 2005
  • US Navy Nuclear Power School: August 1989

CERTIFICATIONS

Experience

EDMONDS WATERFRONT CENTER

IT Analyst and Project Manager

From March 2023 to Present

  • Desktop support and troubleshooting technical issues for the whole org, with three local locations
  • Network administration, Windows 2016 and 2022
  • Managed IT projects with multiple vendors
  • Documenting IT and AV system structure, processes, and procedures
  • Configure and deploy new technology assets
  • Guiding updates for the organization’s website.

TRINITY LUTHERAN CHURCH AND SCHOOLS

Pastoral Care Administrative Assistant

From April 2022 to Present

  • Manage all the organization’s data systems, generate reports, optimize systems and structures
  • Manage the Wix website
  • Coordinate and manage events (outside events, memorials, etc), both on and off-site, utilizing tools like Asana and Jira
  • Sound and video tech support for live streaming and in-person events
  • Create meeting minutes and reports
  • Create flyers and bulletins with Publisher and InDesign

SETZER DIGITAL

Owner, Freelance Agency

April 2011 to Present

  • Created and managed websites with HTML, CSS, WordPress, Squarespace, Wix, and Weebly
  • Created and edited videos for YouTube, Vimeo, etc with Adobe Premiere Pro
  • Photographed art for the creation of media assets
  • Created YouTube thumbnails, bulletin graphics, Instagram posts, and other media with Photoshop, Adobe Spark, and Canva
  • Set up and managed email/newsletter services, mainly Mailchimp, but also Substack and others
  • Set up and updated the Google Business and Bing Business pages
  • Sound and video tech support for livestreaming and in-person events

STEEL REALTY GROUP 

Digital Marketing Manager

From September 2019 to February 2020

  • Researched local housing statistics for combined marketing campaign. Elements included direct mail, geomarketing PPC, with Facebook and Google remarketing
  • Managed CRM data systems, building campaigns, newsletters, and reporting
  • Edited marketing images and graphics with Photoshop
  • Created thumbnails for YouTube, Instagram, and other sites with PhotoShop
  • Created ad copy and images for Facebook and Google Ads PPC Campaigns
  • Coordinated ghost-writing of book, as well as publication
  • Configured and managed online ad accounts with Google, Facebook, and Yelp
  • Set up and updated the Google Business and Bing Business pages

EAGLE COUNTRY CONSTRUCTION 

Permit Tech

From January 2017 to July 2019

  • Researched county records, title reports, and coordinated with vendors to analyze the feasibility of projects
  • Managed the permitting processes for a small, dynamic construction company
  • Created site plans, marketing materials, etc, with AutoCAD and Photoshop
  • Wrote, edited, and distributed marketing copy for houses going on the market
  • Developed and managed communication strategies to guide our projects through the local governmental permitting process
  • Set up and updated the Google Business and Bing Business pages

C&K REAL ESTATE TEAM, KELLER WILLIAMS NORTH SOUND

Office Manager, Realtor

July 2011 to December 2016

  • Manage office processes, ensure transactional compliance
  • Created dashboards in Excel to track and report on team performance
  • Write and post regular blog and social media content
  • Develop and maintain the team’s content calendar
  • Create and update the team website, increasing engagement and pageviews
  • Post regularly to social channels
  • Set up and updated the Google Business and Bing Business pages.
  • Promote our listings and other content via social channels and PPC

MICROSOFT

Program Manager & Business Administrator

August 2009 to January 2011

  • Managed projects and team performance
  • Tracked and reported on departmental budget with Excel
  • Coordinated major company events and meetings, including meeting venues, catering, and transportation for multi-venue events. Created presentations coordinating content with a global team.
  • Led presentations with high-level executives
  • Wrote updates for the team’s SharePoint site
  • Managed multiple email aliases for the team

STARBUCKS COFFEE COMPANY

Coordinator – Global Responsibility/Public Affairs

From April 2005 to February 2009

  • Worked across the department’s functional groups to maximize collaboration and for effective administrative support
  • Developed tools for budget tracking for $12 million budget, collected information from multiple departments, and assembled it into non-technical reports with Excel, Oracle, and Crystal Reports
  • Collaborated across multiple functional groups to develop briefing materials for executive speaking events and crisis response, received commendation by the CEO
  • Worked cross-functionally to track and verify content and image release materials for Corporate Social Responsibility Annual Report, ensuring accuracy
  • Coordinated with IT for SharePoint portal package migration for the department, resulting in rapid adoption and timely feedback to the deployment team
  • Working with subject matter experts to create and update copy for the website as well as create scripts for our customer contact center

MANPOWER

Coordinator – Public Affairs at Starbucks Coffee Company

July 2004 to April 2005

  • Monitored 50+ executive speaker requests per month, coordinating speaking requests and engagements for the executive team, greatly expanding the level of service
  • Developed social media presence reporting
  • Managed media reports
  • Crafted executive PowerPoint presentations for multiple speaking events and venues, ensuring timely and current content with messaging crafted to unique audiences
  • As a member of the Annual Meeting core team, I managed relationships with Ticketmaster, resolving high-profile website issues
  • Created and distributed the Global Reputation Recap Report for the Senior Leadership Team, reviewing 1000+ media clips, expanded the level of awareness of the brand’s media presence, and the effects of executive action on brand perception

CHRIST EPISCOPAL CHURCH

Parish Administrator

January 2000 to August 2003

  • Provided general administrative support for the parish, church staff, and volunteer groups
  • Managed church communications, including the design and production of bulletins, church website, weekly and monthly newsletters, promotional brochures, posters, flyers, ads, press releases and regional mass mailings, increasing congregational effectiveness and community awareness
  • Wrote and distributed a press release that resulted in front-page coverage in the Seattle Times
  • Conceived, developed, and executed the launch of the church website, then developed a volunteer team for sustainment
  • Worked with Treasurer to develop yearly fundraising campaign, resulting in increased contributions year over year

AARP, Seattle, WA 

Administrative Associate

March 1998 to January 2000

  • Provided functional support for state and local advocacy efforts in multiple states
  • Received three Professional Excellence awards
  • Served as coordinator for cross-functional legislative campaign, working with legislative staffers, state-based volunteers, tracking media coverage, and responding to citizen inquiries. Team nominated for the Association-wide Teamwork Sustained Excellence Award
  • Developed electronic legislation tracking process, resulting in more effective and nimble response to legislative issues

MULTIPLE AGENCIES, Seattle, WA

Administrative Assistant

February 1993 to March 1998

  • Responded in multiple urgent, high-pressure circumstances to create a wide variety of materials under tight time and budget constraints
  • Provided Project Support, Data Entry, Report Generation, and other General Technical Support
  • Created copy for advertising, posters, booklets, pamphlets and flyers materials in a variety of industries coordinating with multiple functional groups, increasing brand awareness at key events
  • Developed databases for volunteer interests, donor tracking, and membership status, increased effectiveness of organizational communications

US NAVY

Nuclear Power Plant Mechanical Operator, Engineering Department Yeoman

August 1988 to February 1993

  • Created Engineering Department Plan Of The Day, Weekly Planning, and Quarterly Planning Documents
  • Managed quality assurance processes and procedures for departmental evolutions
  • Tracked and recorded disposal of classified materials, reviewed documentation, ensuring all departmental information was up-to-date