Resume

Professional Summary:

IT professional who has supported a wide range of business functions, sectors, and company sizes. Coordinated technology needs from asset procurement through Microsoft 365, Entra, and Google Workspace management. Provided IT support services for 40+ member teams, including troubleshooting basic issues to assisting with SaaS service issues.

My ATA in Web Application and Cloud Development provides me with a depth of system knowledge. I have also studied Cisco networking IT Support training.

I bring proven ability to optimize operations, manage complex projects, analyze data for insights, and craft effective digital presences. I bridge business needs with technical solutions in dynamic IT or digital operations environments

EDUCATION

  • ATA: Web Application and Cloud Development, Edmonds College, Lynnwood, WA: June 2022
  • AA: Humanities, SUNY, Saratoga Springs, NY: December 2010
  • AA: Shoreline Community College, Shoreline, WA: June 2005
  • US Navy Nuclear Power School: August 1989

CERTIFICATIONS

Experience

EDMONDS WATERFRONT CENTER

IT Analyst and Project Manager

From March 2023 to Present

  • Crafted and executed plan to migrate from Active Directory Server 2016 to Entra
  • Administered Microsoft 365 and Active Directory access and accounts
  • Researched and developed project specifications, managed artifacts, and communicated project status across multiple teams
  • Managed delivery of technology support services to over 50 staff and volunteers
  • Managed PCI compliance for retail stores
  • Create and implement project plans, communicate status updates to key stakeholders
  • Wrote documentation IT, AV, and facilities system structure, processes, and procedures. Created Sharepoint sites to share and distribute the information
  • Tracked IT finances and assets for entire organization
  • Manage projects with external vendors. Verify action items are complete and milestones are met
  • Created and managed Microsoft Teams and Sharepoint sites
  • Performed troubleshooting for IT and AV systems for internal teams

Pastoral Care Administrative Assistant

From April 2022 to Present

  • Manage Google Workspace, database systems, and provide troubleshooting for technological issues
  • Manage and configure multiple database tools
  • Researched and managed new member database rollout
  • Develop and assess content for reports, creating spreadsheets, PowerPoints, Publisher and InDesign, and other presentation technologies for a variety of audiences
  • Analyzed, created reports, and presented costs/benefits for several key acquisitions (software, video hardware)

Owner, Freelance Agency

April 2011 to Present

  • Created and managed websites with HTML, CSS, WordPress, Squarespace, Wix, and Weebly
  • Created and edited videos for YouTube, Vimeo, etc with Adobe Premiere Pro
  • Photographed art for the creation of media assets
  • Created YouTube thumbnails, bulletin graphics, Instagram posts, and other media with Photoshop, Adobe Spark, and Canva
  • Set up and managed email/newsletter services, mainly Mailchimp, but also Substack and others
  • Set up and updated the Google Business and Bing Business pages
  • Sound and video tech support for livestreaming and in-person events

STEEL REALTY GROUP 

Digital Marketing Manager

From September 2019 to February 2020

  • Purchased and deployed computer assets. Configuring network access, installing printers, enabling access to key web-based applications
  • Responsible for troubleshooting IT and network issues
  • Researched local housing statistics for report creation, including videos and blog updates, created reports with Excel and PowerPoint
  • Tracked status of projects with external vendors. Updated tracking tools, communicated milestone status
  • Analyzed, researched, and reported on potential construction project feasibility
  • Tracked and managed expenses with Excel
  • Coordinated digital marketing including writing ad copy for newsletters and PPC campaigns, configured and managed online ad accounts with Google, Facebook, and Yelp, setup and updated the Google Business and Bing Business pages
  • Managed multiple websites for a variety of business ventures

Permit Tech

From January 2017 to July 2019

  • Researched county records, title reports, and coordinated with vendors to analyze the feasibility of projects
  • Managed the permitting processes for a small, dynamic construction company
  • Created site plans, marketing materials, etc, with AutoCAD and Photoshop
  • Wrote, edited, and distributed marketing copy for houses going on the market
  • Developed and managed communication strategies to guide our projects through the local governmental permitting process
  • Set up and updated the Google Business and Bing Business pages

C&K REAL ESTATE TEAM, KELLER WILLIAMS NORTH SOUND

Office Manager, Realtor

July 2011 to December 2016

  • Manage office processes, ensure transactional compliance
  • Created dashboards in Excel to track and report on team performance
  • Write and post regular blog and social media content
  • Develop and maintain the team’s content calendar
  • Create and update the team website, increasing engagement and pageviews
  • Post regularly to social channels
  • Set up and updated the Google Business and Bing Business pages.
  • Promote our listings and other content via social channels and PPC

MICROSOFT

Program Manager & Business Administrator

August 2009 to January 2011

  • Managed projects and team performance
  • Tracked and reported on departmental budget with Excel
  • Coordinated major company events and meetings, including meeting venues, catering, and transportation for multi-venue events. Created presentations coordinating content with a global team.
  • Led presentations with high-level executives
  • Wrote updates for the team’s SharePoint site
  • Managed multiple email aliases for the team

STARBUCKS COFFEE COMPANY

Coordinator – Global Responsibility/Public Affairs

From April 2005 to February 2009

  • Worked across the department’s functional groups to maximize collaboration and for effective administrative support
  • Developed tools for budget tracking for $12 million budget, collected information from multiple departments, and assembled it into non-technical reports with Excel, Oracle, and Crystal Reports
  • Collaborated across multiple functional groups to develop briefing materials for executive speaking events and crisis response, received commendation by the CEO
  • Worked cross-functionally to track and verify content and image release materials for Corporate Social Responsibility Annual Report, ensuring accuracy
  • Coordinated with IT for SharePoint portal package migration for the department, resulting in rapid adoption and timely feedback to the deployment team
  • Working with subject matter experts to create and update copy for the website as well as create scripts for our customer contact center

MANPOWER

Coordinator – Public Affairs at Starbucks Coffee Company

July 2004 to April 2005

  • Monitored 50+ executive speaker requests per month, coordinating speaking requests and engagements for the executive team, greatly expanding the level of service
  • Developed social media presence reporting
  • Managed media reports
  • Crafted executive PowerPoint presentations for multiple speaking events and venues, ensuring timely and current content with messaging crafted to unique audiences
  • As a member of the Annual Meeting core team, I managed relationships with Ticketmaster, resolving high-profile website issues
  • Created and distributed the Global Reputation Recap Report for the Senior Leadership Team, reviewing 1000+ media clips, expanded the level of awareness of the brand’s media presence, and the effects of executive action on brand perception

CHRIST EPISCOPAL CHURCH

Parish Administrator

January 2000 to August 2003

  • Provided general administrative support for the parish, church staff, and volunteer groups
  • Managed church communications, including the design and production of bulletins, church website, weekly and monthly newsletters, promotional brochures, posters, flyers, ads, press releases and regional mass mailings, increasing congregational effectiveness and community awareness
  • Wrote and distributed a press release that resulted in front-page coverage in the Seattle Times
  • Conceived, developed, and executed the launch of the church website, then developed a volunteer team for sustainment
  • Worked with Treasurer to develop yearly fundraising campaign, resulting in increased contributions year over year

AARP, Seattle, WA 

Administrative Associate

March 1998 to January 2000

  • Provided functional support for state and local advocacy efforts in multiple states
  • Received three Professional Excellence awards
  • Served as coordinator for cross-functional legislative campaign, working with legislative staffers, state-based volunteers, tracking media coverage, and responding to citizen inquiries. Team nominated for the Association-wide Teamwork Sustained Excellence Award
  • Developed electronic legislation tracking process, resulting in more effective and nimble response to legislative issues

MULTIPLE AGENCIES, Seattle, WA

Administrative Assistant

February 1993 to March 1998

  • Responded in multiple urgent, high-pressure circumstances to create a wide variety of materials under tight time and budget constraints
  • Provided Project Support, Data Entry, Report Generation, and other General Technical Support
  • Created copy for advertising, posters, booklets, pamphlets and flyers materials in a variety of industries coordinating with multiple functional groups, increasing brand awareness at key events
  • Developed databases for volunteer interests, donor tracking, and membership status, increased effectiveness of organizational communications

US NAVY

Nuclear Power Plant Mechanical Operator, Engineering Department Yeoman

August 1988 to February 1993

  • Created Engineering Department Plan Of The Day, Weekly Planning, and Quarterly Planning Documents
  • Managed quality assurance processes and procedures for departmental evolutions
  • Tracked and recorded disposal of classified materials, reviewed documentation, ensuring all departmental information was up-to-date