Category: Digital Life

Facebook Account Access Issues

Carl Setzer1 Comment
close up photography of smartphone icons

Over the years, I’ve helped a few people regain access to their Facebook accounts. Most all of those times were relatively easy since they were simply forgotten passwords. One was more complicated where a former social media consultant basically vanished and ghosted the business owners. The main challenge for me entailed getting copies of the business license and then a letter from the business owner. The hardest part (for me) was the waiting. It took me a fair bit of googling to track down a way to make the request, and then I had to wait for Facebook to respond. A few minutes of work that took weeks to complete due to slow communications.

So, now, I am working with someone whose account was compromised/taken over by someone else. Facebook’s knowledge base was a series of loops that accomplished nada. Frustrating. I then reached out to a friend who worked at Meta, who let me know that they’d risk termination if they tried to route me outside of the “normal channels”. So, as I value my friend, I opted to not push it. But, man, it’s frustrating. All of this to state that my experience with troubleshooting Meta issues has gone from clunky to infuriating.

So, when I read this article on Engadget, “How small claims court became Meta’s customer service hotline“, I groaned in recognition. I can see why people are using law suits to push Meta to act. I expect that they hope that this level of agrevation will deter people from seeking help and they just give up. However, I doubt that’s really going to be the case. Besides, I would expect that Customer Service Reps are much cheaper than attorneys. This seems to be the most expensive way to navigate this situation.

Since this article is posted on a major blog, I wonder if more people will seek Meta customer service via small claims court. Perhaps it will become painful enough for Meta to finally staff their customer service department adequately. Perhaps…

This strikes me as an element of Cory Doctrow’s “Enshittification”. In particular, the notion of “too big to care“. For so many folks, Facebook is an 800 pound gorilla. And they know it and are hard pressed to care.

Today’s Tech Annoyance

Carl Setzer
young ethnic male with laptop screaming

So, one of the things I do regularly is markup PDF documents. Every time I add text I get the notice below:

No, I don’t need to have someone sign this. I know how to set up e-signing, I’ve done it literally hundreds of times. Quit bugging me, Adobe! I know what I’m doing. Argh! Nagging me every few seconds is, *ahem* annoying.

Yeah, I know, first world problems, but geez, trust your users to know what they’re doing.

Today’s Podcast

Carl Setzer2 Comments
an artificial intelligence illustration on the wall

One of my favorite things is listening to podcasts on my walks. During today’s walk (you can check that out on Strava, if you care) I listened to Saturday’s (June 8) Geekwire podcast: “How This Professor teaches AI and thinks about human creativity“. Featuring Léonard Boussioux, I appreciated his positive outlook on the potential that AI offers. I agree with those folks who think AI is in a hype-cycle. However, that doesn’t mean that there are no gains or innovations that will be coming out of this. I deeply believe this technology will be significantly transformative. However, I doubt it will be as destructive as some predict, nor as positive as others are thinking.

I also appreciate that they touched on the sustainability issues surrounding AI. Huge amounts of energy and water are part of this equation. These will be key elements for the efficacy of this technology.

I have a few ideas that I want to explore with AI tools. These tools will be critical ones to learn and master. I’m confident many jobs that will be replaced by AI, will create new roles on the other side of this equation.

They had a side discussion looking at the ethics of using AI to enhance photography, and what should be disclosed. Todd Bishop, one of Geekwire’s founders, used an AI tool to enhance (de-noise is the phrase they used) an image. When I first heard the situation, I thought that disclosing was unnecessary. Mainly, I don’t see any difference between “de-noising” and color-correcting, or cropping. As they went on and explored the issue, I shifted to thinking disclosure is the wisest course. As I respect the distrust many feel towards AI, so it makes sense to just be conscientious.

There’s so much that AI is challenging in our lives. I really appreciated this unique dive into it.

What do you think? Let me know in the comments.

Ah, spam, glorious spam!

Carl Setzer4 Comments
man wearing brown suit jacket mocking on white telephone

One of the things I do for a number of orgs is manage social media accounts (Facebook, Instagram, Twitter, TikTok). For the most part it’s pretty fun. However, there’s a group of folk I’m seeing more and more: spammers. This crew is bolder and more annoying. They’ll post their spam comment about being a YouTube expert, then keep replying (“did you read my note?”). Initially, I took them at face value and replied saying “thanks, no thanks”. Then I had the guy ping us how we could increase our YouTube engagement, for a client who has NO YouTube presence. I mean, come on, at least TRY with your time-wasting spam.

I have been taking modest delight in deleting these requests. Micro-empowerment, I guess. It is a Sisyphean process, so I take what wins I can.

LastPass Clients, Watch Out For This Phishing Scheme

Carl Setzer
monochrome photo of two people having a video call

I, along with many, many others, was affected by several of LastPass’s data breaches. So, earlier this year, I shifted over to another product.

So, when I saw this in my email the other day, my suspicions were raised.

Besides no longer being a LastPass customer, the sender’s email was a huge red-flag.

Ah, there’s a link! I always recommend people do in these circumstances is hover over links in email. In the lower left-hand corner, you can see the actual link. *Note, this is not a a LastPass site.

I’m quite confident that these hackers got my information from the dark web, but found that I’ve changed all my passwords, as well as shifted away from LastPass. It’s a rather convincing email phishing for information.

So, I wanted to share this for a few reasons. Mainly, for my fellow LastPass breachees, watch for these sorts of scams. Hackers can use information in multiple ways, not just with accessing your sites with stolen credentials. Also, there are some good tools to use in any suspicious email. My main advice: never click on a link unless you’re 100% certain it’s valid. Reach out to the send via phone/text if you’re in doubt.

Anyway, be wary my friends. If you’ve ever been part of a data breach (is there anyone who hasn’t?), expect that the information collected will be used against you.

Microsoft Security Issue

Carl Setzer2 Comments
woman in black hoodie holding a bank card

Over the past few days, I’ve been receiving multiple emails from Microsoft’s Account Team with single-use codes. At first, I assumed that my son or wife was trying to access the account. And the folks at Microsoft added the text “If you didn’t request this code, you can safely ignore this email. Someone else might have typed your email address by mistake.” But I started to get concerned as the number of these messages increased and no one said “hey dad, I can’t get in the Office”. Finally, I decided it was time to figure out what was going on.

So, I first logged into my Microsoft account (account.microsoft.com) and went to the security panel. From there I opened “View My Activity”.

What I saw alarmed me. There multiple attempts to log in from places like Vietnam and Guyana.

Now, I was pretty confident in my account’s security. I update my password regularly and use a strong password. And when I looked at the “session activity” it states that “incorrect password entered”. Which seems pretty solid. I’m pretty sure that an old password has been leaked from a data breach and is in some list available on the dark web.

But I think it’s not adequate. Exploring further, I realize that I had not yet enabled two-factor authentication, nor connected it to my authentication app. So, I fixed that promptly. I firmly believe everyone really should do these steps for all their account. Do you know where to do that? I thought I’d help out by adding the steps.

One enables that from the Advanced security panel.

I encourage all of you to make sure your security settings are using the most up-to-date protocols:

  • Multifactor authenication
  • Authentication Apps
  • Pass Keys

Also, I opted to sign out of EVERY app. Yeah, it’s a bit of a pain, but I don’t want to have my information compromised. I like that I can do that from the control panel.

Anyway, we really can’t be too safe on today’s internet, can’t we?

Have you seen a spike in Microsoft Single Use Code emails that are not from you? Let me know in the comments.

Spam Job “Opportunity” of the Day

Carl Setzer1 Comment
young woman in front of the entrance to the building

Fandango, a fellow WordPress blogger I follow, regularly posts “Spam Comments of the Week” (his most recent as of this post is here). I was reminded of that by this job “offer”:

My first thought was “do people STILL do this”? Does any company want the liability considering how people have been shot going to the wrong house? I mean, look at this list (3 of 495,000,000 results from Google).

So, no…NO I’m not going door-knocking…even here in Seattle. Even forgoing the tales of violence, I’m an introvert. The thought of knocking on stranger’s doors is pretty close to my vision of the deepest pits of hell.

Stepping back a bit, I also wonder about the efficacy of this as a marketing strategy. What sort of conversion rate do you see with this work? I doubt it’s out of the single digits. Perhaps it’s not actually “sales” but political doorbelling (tis the season, after all). But that should be clearly disclosed.

Anyway, I’m lucky that all I need to do in this situation is spend a few minutes puzzling, then move along. I’m OPEN to new opportunities, but do not NEED a new job at the moment. And, with that, it’s time for me to move along.

Ah, spammers and their lack of creativity

Carl Setzer

I got an invoice from “Microsoft”….sent from a gmail account? Somehow, I doubt that.

It’s like these folks aren’t even trying any more.

Anyway, be wise, be safe!

Musical Interludes Over This Week

Carl Setzer2 Comments
person doing tricks on cassette tape

Music plays a huge part in my life. One of my “gifts” is the ability to tie pretty much any phrase, event, or whatever with a song. I’ve had plenty of opportunities this week.

I’m currently working on a project with the Edmonds Waterfront Center. They have several musical activities over the course of each week. And I can hear these from my office. One of my favorites: a ukulele class. They play a wide range of songs, which often transforms me in place in time. The ukulele is a wonderful instrument that I delight in hearing. With this, I was explaining to a chum about some of the artists who have created albums with the instrument. The two that readily come to mind are Eddie Vedder of Pearl Jam fame and Amanda Palmer.

Eddie has a great ukulele album titled, less creatively (I guess) “Ukulele Songs“. This is, perhaps, my favorite from that album.

Amanda Palmer has written some fun songs for the instrument. This one is my current favorite (FYI, not completely safe for work).

A few days later, a friend of mine mentioned her drink of choice was tequila. That always make me think of this song:

And, yesterday, while seeing article after article about AI, this song popped into my head.

Affiliating songs with events is not something I work at, just natural reflex. The results of my misspent youth, I guess.

Being Strategic With Social Media

Carl Setzer
facebook application icon

I’ve known people whose business is dependent completely upon a single platform. YouTube is a huge one, but I also see people 100% dependent on Instagram, TikTok, or even Facebook, for their business. I’ve been thinking a lot about that recently.

A friend of mine, due to the LastPass hack, lost access to his YouTube channel. Then there’s the drama over at Twitter, with people being banned from the platform on the whim of Mr. Musk, and I can continue. So, I hope you’ll understand that I highly recommend that you DO NOT rely 100% upon a single platform where you have no control.

Social media sites are great tools for connection, but they’re best for directing people to a website. One you own, you control. Encourage folks to subscribe to a newsletter, or the website. Then, by combining your website with blog posts and newsletters, and you have a very powerful tool to stay connected with your audience even if you’re blocked from a key social channel. Also, if you have a website connected to your social platforms, your audience has a way to find and reconnect with you if you lose access to YouTube, Twitter, Instagram, TikTok, Snapchat, whatever.

I particularly like sites built on WordPress, as it’s extremely portable. Wix, Squarespace, and the like are tied to a single provider, too. With WordPress, I can port my website to another hosting company with relative ease (related: make sure you back up your files somewhere other than on the hosting platform).

Be strategic with your digital portfolio. Be prepared for various calamities, as well as for the eventual falling out of whatever must-use platform the people abandon next. Technologies evolve. Audiences evolve. Platforms evolve. Business sustainability requires you to be thoughtful and strategic.